Support availability

Live chat is available 24/7. During our peak support window, chats are handled by our live support team. Outside this window, our AI assistant helps with common questions and guidance. If your request requires human review, it will be picked up as soon as our support team is back online.

Live agent availability:
09:00 – 18:00 UTC (7 days a week)


Pay Shield LTD
Westwood Business Centre Unit 5a (S a G),
Westwood Industrial Estate,
Off Continental Approach,
Margate, Kent
England
CT9 4JG

Company Number: 12591458

Email [email protected]

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How to get help faster

• Use Live Chat for urgent order or payment issues
• Use Email or the contact form for non-urgent questions or follow-ups
• Please include your order number to help us assist you faster

Messages are handled during our peak support window. Messages sent outside this window are picked up as soon as our support team is back online.