Frequently Asked Questions

Most digital codes are delivered shortly after successful payment. Once your order is complete, you will receive an order confirmation email with a link to access your product.

Open your order confirmation email and click the access link. This will take you to your product page, where you can reveal your digital code and follow the redemption instructions.

Some orders may need extra checks before the code is released. This can happen because of payment confirmation, security review, or account verification. If action is needed from your side, please check your email for instructions.

First, check your inbox, spam, junk, and promotions folders. If you still cannot find your order email, read our guide here: Haven’t Received Your Code? What To Do .

Each product includes redemption instructions on the product access page. Make sure you redeem the code on the correct official platform, such as PlayStation, Xbox, Steam, Nintendo, Google Play, Apple, or another supported platform.

No. Livecards.net is a retailer of digital codes. Codes must be redeemed on the official platform listed on the product page, not directly on Livecards.net.

Make sure the code is entered exactly as shown, without extra spaces or missing characters. Also check the product region, platform, and redemption instructions. For more help, read: Digital Code Not Working? Common Problems & Fixes .

Please check the product title and description carefully before purchase. If you bought the wrong product, contact support as soon as possible. Refund options depend on whether the code has already been revealed, used, or delivered.

Payments can be declined by your bank, card provider, payment provider, or due to security checks. Please check your payment details and make sure your provider allows the transaction.

Some orders may require verification to help protect customers and prevent fraud. If your order needs verification, follow the instructions sent to your email.

KYC means “Know Your Customer.” It is a security process used to confirm buyer information when needed. Learn more here: What Is KYC & Why Payments Get Flagged .

Refunds depend on the product type, order status, and whether the digital code has already been accessed, revealed, or used. Please read our full Refund Policy for more details.

If your order has not yet been completed or delivered, cancellation may still be possible. Once a digital code has been delivered, revealed, or used, cancellation options may be limited.

Yes, you can shop as a guest when available. However, creating an account can make future orders easier and helps you access your order details more quickly.

No. Your order confirmation email will include the access link you need. If you have an account, you may also be able to view your order details after logging in.

You can read our full Terms and Conditions.